2 hours ago
Budapest, HungarySenior
Responsibilities
- Provide end-to-end SRE ownership for the Global Fabric service, ensuring reliability, performance, resilience, and operational excellence.
- Own and coordinate incidents from detection through resolution, serving as the primary operational escalation point and participating in an on-call rota.
- Manage incidents in ServiceNow and track defects and improvements in Jira.
- Perform root cause analysis, implement preventative actions, and deliver documentation and knowledge-transfer sessions.
- Design, implement, operate, and improve observability and monitoring solutions using Dynatrace.
- Drive automation using Ansible, scripting, CI/CD pipelines, and GitOps practices to reduce operational toil.
- Define and report service health metrics, SLIs, SLOs, error budgets, and operational dashboards.
- Fulfil operational service requests, support customer onboarding and operational readiness, and identify reliability and optimisation opportunities through trend analysis.
Requirements
- Experience supporting large-scale, high-availability services in an ISP, NaaS, or network-centric environment.
- Experience delivering changes through CI/CD and GitOps processes, including release validation, deployment governance, monitoring verification, and rollback planning.
- Experience operating customer-facing applications, APIs, and distributed services with a focus on reliability, availability, performance, and customer experience.
- Ability to troubleshoot end-to-end customer fulfilment journeys across UI, APIs, middleware, event platforms, and downstream systems.
- Strong observability skills, including journey-based monitoring and synthetic checks.
- Knowledge of Infrastructure as Code tools such as Terraform or Ansible.
- Knowledge of event-driven architectures and Kafka concepts including message delivery, lag monitoring, loss detection, replay, and troubleshooting.
- Working knowledge of incident and problem management in ServiceNow and delivery tracking in Jira.
Tech Stack
Categories
Site Reliability
About BT
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.