3 months ago
Bengaluru, IndiaStaff+
Responsibilities
- Partner with enterprise customers to understand business challenges and technical requirements.
- Lead technical discovery sessions, architecture discussions, solution design workshops, and customer implementations.
- Design, develop, customize, deploy, and optimize AI-powered applications using Neuron7’s platform.
- Build integrations with enterprise systems, APIs, CRMs, and knowledge repositories.
- Develop scalable backend services, workflows, and automation using Java or Python.
- Configure and optimize RAG pipelines and AI agents.
- Troubleshoot complex production issues and provide technical guidance to customers.
- Lead solution architecture for strategic implementations and mentor engineers.
- Drive code reviews, design reviews, and technical quality.
- Collaborate with Product, Engineering, AI Research, Customer Success, and Professional Services teams.
- Contribute customer insights, reusable implementation frameworks, and engineering best practices to product improvement.
Requirements
- Bachelor’s or Master’s degree in Computer Science or a related field.
- 10–12 years of software engineering experience, including customer-facing implementation or solution engineering experience.
- Strong hands-on programming experience in Java with Spring Boot or Python.
- Experience designing and building scalable distributed systems and APIs.
- Strong understanding of software architecture, integration patterns, and cloud-native applications.
- Experience integrating enterprise applications using REST APIs and event-driven architectures.
- Hands-on experience with LLMs, RAG, AI agents, agentic AI frameworks, prompt engineering, AI workflow orchestration, vector databases, enterprise search, or knowledge management solutions.
- Experience working directly with enterprise customers during implementation and deployment.
- Strong communication, presentation, solution architecture, problem-solving, and stakeholder management skills.
- Experience leading customer workshops and technical discussions and managing multiple customer engagements.
- Preferred experience in Customer Engineering, Solutions Engineering, Professional Services, or Technical Consulting.
- Preferred experience implementing SaaS or Enterprise AI solutions and working with Fortune 500 customers.
- Knowledge of ServiceNow, Salesforce, SAP, Microsoft Dynamics, or similar enterprise platforms.
- Exposure to AWS, Azure, or GCP.
Benefits
- Competitive compensation and ESOPs.
- Comprehensive health insurance.
- Hybrid work environment in Bangalore, India.
- Opportunity to work on Agentic AI products with AI researchers, engineers, and product leaders.
- Occasional travel to customer locations may be required.
Tech Stack
Categories
Solutions Engineering
About Neuron 7
Neuron7 builds AI software for complex service operations, using a Service Expertise Graph from past cases and knowledge to deliver step-by-step troubleshooting to technicians and support agents. It sells its platform as enterprise SaaS to manufacturers and service organizations that need consistent issue resolution and knowledge capture. Founded in 2020, the privately held company raised a Series B in 2024.