Software Engineer II

3 days ago

Remote, United StatesMid Level

H1B sponsor

Base Salary

$97k - $207k/yr

Responsibilities

Design, develop, and maintain scalable backend services and APIs using .NET and TypeScript.
Build and optimize agents that support phone and chat communication experiences.
Own technical solutions from design through implementation, testing, deployment, and production support.
Collaborate with cross-functional teams to integrate AI agent solutions with existing systems and infrastructure.
Contribute to system architecture and technical design decisions for high-volume communication workflows.
Write maintainable, well-tested code and provide code reviews.
Troubleshoot production issues and improve reliability, performance, and observability.
Mentor less-experienced engineers and contribute to engineering standards and best practices.
Evaluate emerging technologies and identify improvements to AI-driven customer experiences.
Participate in an on-call rotation when applicable, potentially including nights and weekends.

At least 4 years of professional software development experience post-graduation.
Strong proficiency in .NET and TypeScript or Node.js.
Strong understanding of backend development, API design, distributed systems, and GraphQL.
Experience delivering production software with increasing ownership and complexity.
Experience troubleshooting and supporting production applications.
Ability to write clean, tested, maintainable code and review other engineers' work.
Strong collaboration and communication skills across engineering and cross-functional teams.
Preferred experience with Sierra AI or similar agentic communication platforms.
Preferred experience with IVR, IVA, conversational AI, or contact-center technologies.
Preferred experience with cloud platforms, containerization, AI or machine learning-driven applications, scalable highly available backend services, and mentoring or technical guidance.

Eligible team members receive health and wellness benefits, including medical, dental, and vision coverage.
Benefits may include a 401K retirement plan, paid time off, annual bonuses, incentives, and other employment-related benefits.
The role may include an on-call rotation with scheduling determined by team needs.
The company offers an inclusive workplace and reasonable accommodations for qualified applicants.

10,000+ employees

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