Senior Solution Architect-Customer Experience - CX Solutioning
Concentrix1 day ago
Base Salary
$110k - $160k/yr
Responsibilities
- Determine appropriate automation solutions through client discovery discussions, RFP/RFI reviews, and other solution requests.
- Collaborate with Professional Services to design robust, scalable, and client-ready solutions.
- Develop solution approaches, estimated timelines, ROI models, presentation materials, and supporting documentation.
- Identify, manage, and resolve issues affecting solution quality, delivery timelines, resources, or client expectations.
- Partner with Sales and Finance on pricing strategies, recommended approaches, and approval processes.
- Identify solution risks and work with leadership on mitigation alternatives.
- Contribute to scopes of work, proposals, and contract-related materials.
- Facilitate stakeholder meetings covering pricing, staffing, timelines, contracts, and presentations.
- Attend client site visits as needed.
- Research clients, industries, and verticals to provide subject matter expertise and differentiate solutions.
- Support Sales Representatives with resources related to NDAs, deal review, legal, security risk and controls, and related processes.
- Improve opportunity-management processes and messaging.
Requirements
- Bachelor’s degree or 8+ years of related experience in consulting, user-centered design, voice or digital bots and channels, customer experience, contact-center operations, cloud services, sales support, or marketing.
- Experience with bots, self-service applications, Voice/IVR, and Messaging/Chat/Omni channels.
- Knowledge of user experience design and customer experience best practices.
- Excellent written and verbal communication and presentation skills.
- Advanced Microsoft Office skills, including Excel, PowerPoint, Word, and Visio.
- Ability to organize and prioritize work in a fast-paced, deadline-driven environment.
- Demonstrated initiative, ownership, and continuous-improvement orientation.
- Strong customer service mindset, professional presence, and consultative approach.
- Understanding of business operations and industry dynamics with demonstrated business acumen.
- Ability to comprehend, analyze, and interpret information for solution development and decision-making.
Benefits
- Medical, dental, and vision insurance for eligible employees.
- Comprehensive employee assistance program.
- 401(k) retirement plan.
- Paid time off and holidays.
- Full-time, work-from-home position based in Florida; applicants must reside in the United States or have a valid U.S. residence address.
- Application deadline is October 26, 2026.
Categories
Solutions Engineering
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.