Senior Technical Consultant (Must have experience with Systems Integrations,AI, Restful Apis & React.JS) México, Remote
EllucianResponsibilities
- Lead investigation and resolution of complex technical issues from discovery through validation and closure.
- Perform root-cause analysis across application, API, integration, configuration, data, database, and code layers.
- Lead customer discovery and business-process discussions and translate findings into solution requirements.
- Design, prototype, test, debug, and implement applications, integrations, reports, scripts, and multi-tier technical changes.
- Analyze code, logs, API payloads, integration behavior, data, and configuration to identify defects and corrective actions.
- Provide advanced technical consultation and support for Ellucian products and services.
- Lead customer-facing technical conversations, communicate risks and tradeoffs, and de-escalate concerns.
- Coordinate resolution across internal and customer teams and manage ownership, dependencies, escalations, and risks.
- Mentor consultants and team members through troubleshooting guidance, solution reviews, and knowledge sharing.
- Identify recurring issue patterns and improve documentation, monitoring, processes, architecture, and solution practices.
Requirements
- Typically 5+ years of relevant experience in application development, technical consulting, production support, integrations, or related work.
- Strong experience with ReactJS, NodeJS, and ES5/ES6 JavaScript, including reading, troubleshooting, and modifying code.
- Strong experience consuming, testing, and troubleshooting REST APIs, including authentication, payload validation, and error diagnosis.
- Experience troubleshooting inbound and outbound system integrations across multiple systems or application layers.
- Experience with Git or another version-control system and disciplined technical change practices.
- Experience using generative AI and AI-assisted development tools such as ChatGPT and GitHub Copilot, with the ability to validate outputs and protect customer information.
- Familiarity with reusable AI skills, Model Context Protocol servers, tool/function calling, connectors, agentic workflows, retrieval/grounding, and prompt/context design.
- Working knowledge of SQL and relational databases; PostgreSQL and/or Oracle PL/SQL experience is desirable.
- GraphQL experience is desirable.
- Experience with help desk, incident-management, or ticketing systems and service or escalation processes is desirable.
- Experience with business process management or workflow tools such as ProcessMaker is desirable.
- Strong consulting, customer-management, analytical, written, verbal communication, decision-making, and cross-functional leadership skills.
- Ability to mentor less-experienced team members and communicate technical findings to technical and non-technical audiences in English.
Benefits
- Remote role based in Mexico.
- Comprehensive health coverage including family major medical expenses, dental insurance, and life insurance.
- 30-day Christmas bonus, saving fund, monthly food coupon, and 15 workdays of vacation.
- Thrive Flex Program supporting health, financial, or learning interests.
- Five charitable days, parental leave, and employee referral bonuses.
- Tuition reimbursement assistance, professional development opportunities, and LinkedIn Learning.
- Diversity and inclusion programs and employee resource groups including Women in Technology, Pride, and Go Green.
Tech Stack
Categories
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.