Solutions Engineer - LATAM
Intercom
9 days ago
Chicago, IL, USA
Mid Level / Senior
H1B Sponsor
Base Salary
$147k - $194k/yr
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver an exceptional pre-sales experience by articulating Intercom's value.
- Conduct impactful solution reviews and in-depth technical sessions.
- Design and lead tailored Proof of Concepts (POCs).
- Serve as the primary resource for RFPs and customer security questions.
- Collaborate with Product and Engineering to represent customer feedback.
- Build trust with customers by approaching challenges with empathy.
- Continuously improve processes and contribute to the Solutions Engineering playbook.
- Commit to customer success and proactively address challenges.
Requirements
- Minimum of 4 years of experience in a technical pre-sales role.
- Fluency in Portuguese is required; Spanish is preferred.
- Strong technical acumen with experience in technical discovery.
- Ability to solve problems independently and thrive in team environments.
- Proven time management skills in a dynamic environment.
- Demonstrated ability to communicate value propositions throughout the sales cycle.
- Experience translating complex business challenges into tailored solutions.
- Familiarity with managing POCs, RFPs, and addressing security questions.
- Excellent communication and interpersonal skills.
- Ability to challenge the status quo and improve processes.
- Willingness to travel occasionally.
Benefits
- Competitive salary and meaningful equity.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan and match.
- In-office bicycle storage.
- Fun events for employees and their families.
Categories
AI & MLTesting