Base Salary
$117k - $175k/yr
Responsibilities
- Lead enablement sessions and stakeholder research across assigned business functions to identify workflow friction, intelligence gaps, manual effort, and handoff failures.
- Create custom AI tools, agents, automations, and prompts for high-value workflows and contribute to system architecture, retrieval logic, and output calibration.
- Coach cohorts through an AI maturity model from initial awareness to regular integration, workflow transformation, and self-sufficiency.
- Monitor adoption, diagnose output failures, tune solutions, and transition durable agents into the shared Platform layer.
- Document tools, playbooks, and transformation patterns so successful solutions can scale across teams.
- Share results with cohorts and leadership and track progress against the maturity model.
- Rotate to new functions once cohorts can build and modify their own tools and load-bearing agents have been productized.
- Design, build, and oversee autonomous multi-agent workflows for real business processes.
Requirements
- 5+ years of professional experience requiring analytical thinking, problem-solving, and cross-functional collaboration.
- Demonstrated hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes.
- Experience conducting discovery or stakeholder research and translating findings into a prioritized plan of work.
- Technical fluency in integration architecture, agent-output evaluation, prompt design, retrieval logic, and data workflows, including tools such as Python and APIs.
- Track record of coaching, teaching, or enabling others to change how they work.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Ability to manage multiple workstreams and relationships while supporting cohorts of 15–25 people.
- Product Management background or equivalent experience shipping tools that people use.
- Experience in marketing, finance, people/HR, legal, operations, or a closely adjacent business function.
- Proficiency with AI development tools and platforms such as Claude, Claude Code, Cursor, custom agent frameworks, API integrations, and workflow automation tools.
- Experience with change management, organizational transformation, or large-scale enablement programs.
- Familiarity with enterprise SaaS technology and data stacks such as Salesforce, Slack, and Snowflake.
- Experience scaling internal tools, templates, or playbooks beyond an immediate team.
- Background in consulting, solutions engineering, technical program management, or another role combining technical depth with business context.
Benefits
- Hybrid work arrangement, indicated by #LI-Hybrid
- Equity grants in restricted stock units (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability benefit plans
- Fertility benefits and equal paid parental leave
- Professional development, formal career pathing, learning platforms, and a yearly learning stipend
- Curated in-office employee experience
- Volunteer Week and donation matching
- Employee Resource Groups
Tech Stack
Categories
About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. The company has been recognized as a 2024 U.S. News & World Report Best Companies to Work For, 2024 Best Small & Medium Workplaces in Europe by Great Place to Work®, 2024 Fortune Best Workplaces for Women™ by Great Place to Work® and was named a Leader by Gartner® in the 2024 Magic Quadrant™ for Multichannel Marketing Hubs and a Strong Performer in The Forrester Wave™: Email Marketing Service Providers, Q3 2024. Braze is headquartered in New York with 15 offices across AMER, LATAM, EMEA, and APAC. Learn more at braze.com.