12 hours ago
Responsibilities
- Hire, ramp, manage, and develop a regional team of 5–10 Solutions Engineers.
- Run one-on-ones, deal reviews, coaching, and career development conversations while building an inclusive team culture.
- Lead and reinforce presales activities including research, discovery, demonstrations, workshops, Proofs of Concept, champion building, and customer-success handover.
- Design and evolve demo methodology across Studio, Roleplay Sessions, and Interactive Avatars.
- Build and maintain demo environments, reusable assets, evaluation guides, and objection-handling materials with product and operations teams.
- Drive consistent use of AI tools across call preparation, demo delivery, discovery documentation, and follow-up workflows.
- Own presales forecasting, pipeline hygiene, performance reporting, win rates, and Proofs of Concept throughput.
- Partner with Sales leadership on account strategy, territory planning, and opportunity resourcing.
- Surface deal risks, timelines, technical dependencies, product gaps, field feedback, and competitive intelligence.
- Coach Solutions Engineers on expert discovery, Proofs of Concept, executive readouts, MEDDPICC, and Command of the Message.
Requirements
- Experience recruiting, managing, and developing Solutions Engineering or presales teams.
- Experience owning the employee lifecycle from hiring and onboarding through development and promotions, including teams built from scratch and inherited teams.
- Progression from Solutions Engineering individual contributor work to complex problem solving, product partnership, and business-area expertise.
- Track record of improving team performance through coaching, hands-on deal support, and consistent execution of presales processes.
- Experience owning presales forecasting, pipeline hygiene, and performance reporting.
- Fluency in MEDDPICC and Command of the Message, with the ability to coach both new and experienced Solutions Engineers.
- Clear, inclusive communication skills spanning deep technical detail and executive-level value narratives.
- Collaborative leadership style and experience partnering with Sales, Product, Customer Success, and Product Marketing leadership.
Benefits
- Hybrid NYC work arrangement requiring 2–3 days per week in the office depending on business needs.
- 60 days of work from anywhere annually.
Categories
Solutions Engineering
About Synthesia
Synthesia builds an AI video creation platform that lets businesses generate videos from text using avatars, voiceovers, and templates, with enterprise controls for scale and compliance. It operates a cloud-based subscription model serving training, internal communications, and marketing teams. Founded in 2017 and headquartered in London, the privately held company reports widespread adoption across the Fortune 100.