1 day ago
Remote, United StatesSenior
Base Salary
$73k - $78k/yr
Responsibilities
- Program and maintain online surveys and build dashboards and reporting in Qualtrics.
- Write and run SQL queries for data processing, reporting, and program needs.
- Set up and manage API connections, data integrations, and automations.
- Process and load client-supplied sample files accurately.
- Review specifications, clarify complex requirements, and suggest improvements.
- Execute project-plan tasks, meet deadlines, and maintain ongoing platform functions.
- Test, debug, troubleshoot, and resolve program and system issues, escalating larger issues as needed.
- Support QBR and ad hoc report development by preparing and pulling data.
- Participate in client communications and potentially lead workstreams in client meetings.
- Explain technical concepts to non-technical clients and internal stakeholders.
- Track hours, assess task scope, and proactively flag issues.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 1–3 years of related experience in survey programming, platform configuration, IT, or a technical role in market research or customer experience.
- Hands-on Qualtrics proficiency, including survey programming and dashboard configuration.
- Background in IT or programming and comfort working across systems.
- Working knowledge of SQL and experience with or strong interest in APIs, integrations, and automations.
- Strong problem-solving, communication, attention-to-detail, and time-management skills.
- Experience with Medallia is preferred.
- Qualtrics and/or Medallia Product Certification Level 1 is preferred, or willingness to earn it.
- Willingness to learn and apply new technologies and platform functionality.
Benefits
- Career development opportunities and an exceptional benefits package including generous PTO, healthcare plans, and wellness benefits.
- Flexible workplace policy and collaborative culture; the posting is tagged as hybrid.
- Equal opportunity and inclusive workplace commitment.
Tech Stack
Categories
Solutions Engineering
About Ipsos
Ipsos provides market and social research, opinion polling, and analytics to businesses, governments, and nonprofits. It delivers custom and syndicated studies across advertising and brand tracking, customer and employee experience, retail and shopper, and communications, using surveys and data to inform decisions. The UK business is headquartered in London; Ipsos is a public company listed on Euronext Paris since 1999 and operates in more than 90 markets.