5 months ago
Remote, United KingdomSenior
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- Build integrations between AI agents and external systems such as APIs, databases, and CRMs.
- Optimize agent performance and troubleshoot issues in complex enterprise environments.
- Gather technical requirements and translate customer business needs into AI agent solutions.
- Conduct interactive demos and proofs of concept, gather feedback, and iteratively refine deployments.
- Define milestones, create implementation plans, and coordinate execution with internal teams.
- Identify product gaps, build custom tooling, and provide deployment feedback to product and engineering teams.
- Collaborate with product managers and engineers to shape agent goals and product capabilities.
- Advise customers on AI agent architecture, security, scalability, adoption, and best practices.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- At least 3 years of full-time experience in software development, consulting, AI/ML engineering, system integration, or forward-deployed engineering.
- Proficiency in Python and Golang with the ability to write clean, efficient code.
- Familiarity with AI/ML concepts and preferred hands-on experience with LLMs and prompt engineering.
- Strong understanding and preferred hands-on experience with AI agent frameworks, function calling, and retrieval-augmented generation.
- Experience with AWS, GCP, or Azure and DevOps practices including CI/CD, containerization, and monitoring.
- Hands-on experience integrating systems through APIs, webhooks, and data pipelines.
- Excellent communication, project management, analytical, and cross-functional collaboration skills.
- Experience using data-driven decision-making, A/B testing, and performance monitoring to refine solutions.
Tech Stack
Categories
Forward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.