2 months ago
Remote, United StatesSenior
Responsibilities
- Deploy, configure, integrate, and operationalize agentic AI workflows, assistants, automations, and AI-powered solutions in ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, prototypes, and production-ready solutions.
- Build enterprise AI applications using Claude, the Anthropic API, prompt and context engineering, structured outputs, tool use, RAG, orchestration, and human-in-the-loop workflows.
- Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, identity systems, document repositories, databases, and AI services.
- Create demos, proofs of concept, reusable implementation patterns, prompt libraries, integrations, deployment assets, and solution accelerators.
- Evaluate AI application quality, reliability, groundedness, safety, latency, cost, and user experience through testing, datasets, metrics, and regression evaluation.
- Implement safeguards for sensitive data, permissions, prompt injection, unsafe tool use, model behavior, governance, and operational support.
- Troubleshoot and optimize AI workflows, retrieval pipelines, data connections, model inputs and outputs, APIs, permissions, performance, reliability, latency, and cost.
- Present and demonstrate solutions, support discovery and technical workshops, participate in pre-sales activities, and communicate with technical and business stakeholders.
- Contribute customer feedback, reusable components, reference architectures, delivery playbooks, and product improvements to NewRocket’s AI platforms and Agent Packs.
- Collaborate with business consultants, product engineers, data engineers, AI/ML engineers, ServiceNow teams, and the AI Center of Excellence.
Requirements
- 8+ years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Deep understanding of banking systems and workflows.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, AI-enabled automations, conversational experiences, RAG systems, or agentic workflows.
- Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
- Knowledge of prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts clearly, manage ambiguity, prioritize effectively, and work in fast-moving customer environments.
- Preferred experience with the Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy or partner training, Model Context Protocol, and Claude-based enterprise solutions.
- Preferred experience with ServiceNow development, configuration, scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and ServiceNow data models.
- Preferred experience with vector databases, document ingestion, chunking, retrieval strategies, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, and cost optimization.
- Familiarity with LangChain, LangGraph, LlamaIndex, Semantic Kernel, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment practices.
Benefits
- Remote work arrangement with approximately 25% travel required for customer engagements.
- Equal opportunity and affirmative action workplace committed to diversity, inclusion, and accommodation for individuals with disabilities.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.