3 months ago
Remote, Germany or Berlin, GermanyStaff+
Responsibilities
- Scope and implement AI agent deployments for customers and partners, especially SAP-backed service and enterprise process programs.
- Design, prototype, validate, and refine conversational solutions, prompts, workflows, guardrails, and voice output for SAP-dependent use cases.
- Configure integrations between Parloa and customer systems including CRMs, ERPs, ticketing systems, contact center platforms, and SAP CX or SAP ERP surfaces.
- Collaborate with Forward Deployed Engineering and customer SAP teams on SAP connectivity, authentication, APIs, data access, and custom integration scenarios.
- Test agent behavior, quality, performance, integration-dependent paths, authorization failures, latency, partial responses, and transactional correctness.
- Document best practices, how-to guides, and product capabilities for internal and external audiences.
- Coordinate with Product, Forward Deployed Engineering, Sales, customers, SAP teams, and SAP partners to resolve delivery blockers.
Requirements
- At least 4 years of enterprise customer-facing experience with hands-on conversation design and AI agent development for implementation settings.
- Experience with SAP AI Core, SAP Agent Builder, or similar SAP AI extensions.
- Experience with conversational AI, contact center, or CX technology in an SAP context.
- Demonstrable SAP integration experience across SAP BTP, S/4HANA, ECC, Service Cloud, CRM, or adjacent SAP CX stacks.
- Understanding of SAP APIs and data access patterns including OData v2/v4, REST/SOAP, OAuth2, SAP IAS, and XSUAA.
- Strong prompt engineering and LLM workflow design skills for reliable enterprise agent behavior.
- Proficiency with JSON, XML, API testing tools such as Postman, and enterprise API documentation.
- Fluency in German and English is required.
- Experience with SAP system integrators in delivery or presales-adjacent engineering roles is preferred.
- Familiarity with Microsoft Azure, Kubernetes, TypeScript, Node.js, Git-based collaboration, and CI/CD is preferred.
Tech Stack
Categories
Solutions Engineering
About Parloa
Parloa builds an enterprise platform to design, deploy, and manage AI voice and chat agents for customer service across telephony and digital channels. It sells its software as SaaS and in customer-controlled environments, integrating with contact center systems and automating conversations, routing, and transactions. Founded in 2018 and headquartered in Berlin, the privately held company serves global brands including Booking.com, Allianz, SAP, TUI, and HealthEquity.