about 2 hours ago
Remote, United States
Senior / Staff+
Responsibilities
- Engage with VP and Director-level leaders to define transformation priorities and drive execution.
- Build credibility with C-suite stakeholders and contribute to executive conversations.
- Define AI transformation roadmaps that connect automation strategy to business outcomes.
- Structure ambiguous challenges into clear problem statements and actionable recommendations.
- Facilitate workshops and sessions to gather input and drive cross-functional agreement.
- Develop business cases and senior-level materials for high-stakes program decisions.
- Partner with product managers and engineers to build and ship conversational AI agents.
- Design and refine AI agents from inception through deployment.
- Drive execution of complex agent development projects with clear milestones.
- Lead change management programs focused on people, process, and technology.
Requirements
- 5 to 10+ years in management consulting or enterprise technology advisory.
- Experience in scoping, building, and shipping AI or conversational AI products.
- Proven track record in shaping AI or digital transformation programs.
- Strong technical fluency and comfort partnering with engineers and PMs.
- Deep familiarity with contact center ecosystems and cloud migration strategies.
- Outstanding verbal and written communication skills.
- Strong analytical and structured problem-solving skills.
- Proficiency in change management frameworks and operationalizing them at scale.
- Degree in Computer Science, Engineering, Mathematics, or related field; MBA is a plus.
- Hands-on experience with NiCE CXone or comparable enterprise platforms.
Benefits
- Opportunity to work in a fast-paced, collaborative, and creative environment.
- Endless internal career opportunities across multiple roles and locations.
- Join a market-disrupting global company recognized as a leader in AI and cloud.
Categories
AI & MLBackendData Science