3 days ago
London, United KingdomSenior
Responsibilities
- Own customer implementation engagements from onboarding through go-live.
- Design and implement SDK and API integrations while managing project timelines, scope, risks, and stakeholder alignment.
- Engage customer product and engineering teams to translate requirements into actionable technical plans.
- Coordinate with internal teams, customer agencies, and third parties to maintain delivery alignment.
- Drive adoption, define KPIs and success metrics, and help customers achieve rapid time to value.
- Document stakeholder roles, technical requirements, and integration details for post-project handoff.
- Deliver customer enablement training and workshops and improve delivery and technical processes.
Requirements
- Bachelor’s degree or equivalent experience in a relevant field.
- 2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.
- Hands-on technical depth in APIs, SDKs, or related integration work, with strong project management skills.
- Experience or interest in SaaS, mobile, APIs, marketing automation, analytics, programming, or HTML.
- Strong analytical, problem-solving, organizational, collaboration, communication, and stakeholder-management skills.
- Ability to explain technical concepts to technical and non-technical audiences and use AI tools to improve workstreams.
Benefits
- Benefits may vary by location and include retirement and employee stock purchase plans, flexible paid time off, medical, dental, vision, life, and disability coverage.
- Family services include fertility benefits and equal paid parental leave.
- Professional development includes formal career pathing, learning platforms, and a yearly learning stipend.
- Braze supports hybrid ways of working and offers a curated in-office employee experience.
- Additional offerings include employee resource groups, community volunteering, donation matching, and a collaborative workplace culture.
Tech Stack
HTML
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.