Lead Systems Operations Engineer - Platform Reliability Engineering, SRE, Observability and Monitoring, Platform Support
Wells FargoResponsibilities
- Lead complex, broad-impact platform reliability and systems operations initiatives.
- Provide high-level systems consultation and participate in large-scale computer systems and network infrastructure planning.
- Review and resolve complex technical challenges and escalated production support issues.
- Make decisions on technical changes and enhancements and advise engineering teams on change design and controls.
- Improve platform stability, scalability, availability, observability, and operational excellence.
- Apply SRE practices including SLI/SLO definition, error budgets, reliability metrics, incident response, and production troubleshooting.
- Build scripting, automation, and reliability tooling to reduce operational toil.
- Support capacity management, performance engineering, resiliency design, technical debt remediation, and hybrid infrastructure operations.
- Mentor or lead senior engineers and collaborate across platform, application, support, and leadership teams.
Requirements
- At least 5 years of systems engineering, technology architecture, or equivalent experience demonstrated through work, training, military experience, or education.
- Deep expertise in at least one platform domain, such as database, cloud, network, compute/storage, middleware, or enterprise application support.
- Strong hands-on experience with SRE practices, including SLI/SLO definition, error budgets, and reliability metrics.
- Experience troubleshooting and resolving large-scale distributed production systems.
- Experience with observability and monitoring tools, dashboards, alerting, logs, and metrics.
- Strong scripting and automation skills using Python, Bash, and/or PowerShell.
- Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices.
- Understanding of incident, problem, and change management in enterprise production environments.
- Experience with capacity management, performance engineering, resiliency design, high availability, fault tolerance, and RTO/RPO.
- Experience operating in hybrid on-premises and cloud environments with complex enterprise dependencies.
- Familiarity with infrastructure automation and infrastructure-as-code tools such as Ansible or Terraform.
- Ability to drive technical debt remediation, manage multiple priorities, and deliver reliable outcomes in high-impact production environments.
- Strong communication, collaboration, influencing, data-driven problem-solving, and operational rigor.
- Prior project or initiative leadership experience and experience mentoring or leading senior engineers are highly desirable.
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About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.