17 hours ago
Remote, United KingdomMid Level
Responsibilities
- Respond as a primary or escalation responder in a 24x7 on-call rotation.
- Lead or support major incident triage, mitigation, resolution, and post-incident corrective actions.
- Coordinate incident response across Engineering, Infrastructure, Security, and Product teams.
- Maintain runbooks, playbooks, escalation paths, and blameless post-incident reviews.
- Own service health monitoring and design alerting aligned with SLIs and SLOs.
- Build observability dashboards and reduce alert fatigue through signal-to-noise improvements.
- Automate repetitive operational tasks and develop self-healing or auto-remediation capabilities.
- Develop scripts and tools to support NOC and SRE workflows and improve MTTD and MTTR.
- Support and troubleshoot Linux systems, cloud platforms, and Kubernetes or containerized environments.
- Assist with capacity planning, availability reviews, and operational readiness for production releases.
Requirements
- Strong Linux systems administration skills and experience with incident management and production support.
- Experience working in 24x7 NOC or production operations environments.
- Familiarity with AWS, Azure, GCP, Docker, Kubernetes, and monitoring or alerting platforms.
- Scripting or programming experience with Python, Bash, Go, or similar languages.
- Understanding of networking fundamentals including DNS, TCP/IP, and load balancing.
- Ability to handle high-pressure incidents and communicate effectively during incident coordination.
- Comfort working from runbooks while improving them when necessary.
- Preferred experience defining or operating to SLOs and SLIs, migrating from a traditional NOC to an SRE model, using Terraform or Ansible, and working in security, compliance, or regulated environments.
Benefits
- Remote role, as indicated by the #LI-Remote designation.
- Participation in a 24x7 on-call rotation.
- Individual contributor role reporting to the Manager, Network Operations.
Tech Stack
AnsibleAWSAzureBashDatadogDockerGoGoogle Cloud PlatformGrafanaKubernetesLinuxPrometheusPythonSplunkTerraform
Categories
Site Reliability
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.