Observability Engineer
OpenLoop Health1 day ago
Remote, United StatesMid Level
Responsibilities
- Build the observability practice, including monitoring definitions, alerting standards, and uptime and reliability measurements.
- Create Datadog dashboards and monitors for availability, capacity, performance, and concurrency across SaaS and internal tools.
- Design PagerDuty alert routing and escalation processes.
- Pull logs, use APIs, and build lightweight integrations or tools for systems without native observability, including systems such as Zoho.
- Monitor critical end-to-end business processes across multiple systems.
- Partner with IT Service Management on incident response, root-cause analysis, and change validation.
- Automate observability workflows and improve signal quality over time.
Requirements
- At least 3 years of experience building observability functions, including dashboards, monitors, and alerting.
- Hands-on experience with Datadog and PagerDuty.
- Scripting and API experience, such as Python, for retrieving logs and data from systems without native integrations.
- Demonstrated experience building observability or monitoring capabilities where little previously existed.
- Startup or high-growth company experience is preferred.
- Experience monitoring SaaS business applications, OpenTelemetry or other log and metrics pipelines, ITSM tools, incident or change management, and AI-assisted development is preferred.
Benefits
- Medical, dental, and vision plans for salaried positions.
- Flexible Spending Accounts and Health Savings Accounts.
- Flexible paid time off.
- 401(k) with company match.
- Life insurance and pet insurance.
Tech Stack
DatadogPython
Categories
Site Reliability
About OpenLoop Health
OpenLoop Health provides white-label telehealth infrastructure and clinical operations for digital health companies, health plans, and health systems. Its end-to-end services span provider staffing and licensing, payer coverage, a virtual care platform with AI, pharmacy and diagnostics coordination, RPM fulfillment, and revenue cycle management, enabling nationwide virtual care delivery. Founded in 2020 and headquartered in Des Moines, Iowa, the company is privately held and supports programs operating across all 50 U.S. states.