3 months ago
Tokyo, JapanSenior
Responsibilities
- Advise strategic enterprise customers as a trusted technical partner and align technical strategy with business objectives, adoption, renewal, and expansion goals.
- Design, validate, and evolve scalable solution architectures and lead technical discovery, architecture reviews, and design workshops.
- Provide technical direction during onboarding and major initiatives, support complex troubleshooting, and escalate architectural issues when needed.
- Identify and mitigate technical, process, and organizational risks and impediments to customer adoption and value realization.
- Develop adoption roadmaps with milestones, success criteria, and operational readiness plans.
- Collaborate with sales, customer success, product, support, engineering, implementation teams, partners, and customer resources.
- Share best practices, customer insights, documentation, enablement content, and architectural standards.
Requirements
- 8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
- Experience designing and operating complex enterprise environments.
- Experience working directly with customers in advisory, pre-sales, or post-sales technical roles.
- Ability to explain complex technical content to technical and non-technical audiences and operate independently with executive-level stakeholders.
- Strong problem-solving, communication, and relationship-management skills.
- Desirable experience supporting large, complex enterprise customers and influencing decisions through influence rather than authority.
- Desirable experience in Customer Success, Architecture, or Professional Services organizations.
- Desirable knowledge of modern enterprise architectures including cloud, identity, security, endpoint, and virtualization.
Benefits
- Hybrid work arrangement in Chiyoda-ku, Tokyo.
Categories
Solutions Engineering
About Omnissa
Omnissa builds an enterprise digital work platform that unifies endpoint management, virtual desktops and apps, digital employee experience, and security to manage devices and access across clouds. It sells software and cloud services to IT teams in enterprises, education, and public sector. The company was spun out of VMware’s End‑User Computing business, is owned by KKR, and is headquartered in Mountain View, California.