2 months ago
Tokyo, JapanSenior
Responsibilities
- Advise strategic enterprise customers as a trusted technical partner and align technical strategy with business objectives, adoption, renewal, and expansion goals.
- Design, validate, and evolve scalable solution architectures and lead technical discovery, architecture reviews, and design workshops.
- Provide technical direction during onboarding and major initiatives, support complex troubleshooting, and escalate architectural issues when needed.
- Identify and mitigate technical, process, and organizational risks and impediments to customer adoption and value realization.
- Develop adoption roadmaps with milestones, success criteria, and operational readiness plans.
- Collaborate with sales, customer success, product, support, engineering, implementation teams, partners, and customer resources.
- Share best practices, customer insights, documentation, enablement content, and architectural standards.
Requirements
- 8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
- Experience designing and operating complex enterprise environments.
- Experience working directly with customers in advisory, pre-sales, or post-sales technical roles.
- Ability to explain complex technical content to technical and non-technical audiences and operate independently with executive-level stakeholders.
- Strong problem-solving, communication, and relationship-management skills.
- Desirable experience supporting large, complex enterprise customers and influencing decisions through influence rather than authority.
- Desirable experience in Customer Success, Architecture, or Professional Services organizations.
- Desirable knowledge of modern enterprise architectures including cloud, identity, security, endpoint, and virtualization.
Benefits
- Hybrid work arrangement in Chiyoda-ku, Tokyo.
Categories
Solutions Engineering
