10 hours ago
Tokyo, JapanSenior
Responsibilities
- Manage customer problems through diagnosis, resolution, or implementation of investigation tools for Google Cloud Platform issues.
- Troubleshoot, reproduce, and determine root causes for customer-reported issues while developing tools for faster diagnosis.
- Build understanding of Google product technologies and underlying architectures.
- Consult with Engineering, Sales, and customer organizations as a technical subject-matter expert to resolve deployment obstacles.
- Work with Product, Engineering, and Site Reliability Engineering teams to improve products and production quality.
- Advocate for customer needs and update documentation, products, tools, and processes.
- Participate in non-standard work hours or shifts, including weekends as needed.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- Five years of experience troubleshooting and advocating for customer needs and triaging hardware, software, application, operational, or process issues.
- Five years of experience with computer networking and web technologies such as HTTP, HTML, and DNS.
- Experience managing Linux/Unix or Windows systems at a system administrator level.
- Experience with at least one core programming or scripting language, such as C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, or Visual Basic.
- Fluent English communication skills for interacting with internal and external stakeholders.
- Preferred experience with system virtualization, on-premise or hybrid cloud computing, distributed systems, and debugging complex workloads across large-scale, multi-node environments.
- Preferred familiarity with common solutions, design patterns, or best practices.
- Chinese fluency for external stakeholder communication is preferred.
Benefits
- Global 24x7 support environment with non-standard work hours or shifts, including weekends as needed.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.