21 hours ago
Mumbai, IndiaStaff+
Responsibilities
- Design and deliver technology architectures that meet performance, capability, and scalability requirements.
- Serve as a subject matter expert, manage the team, and make decisions affecting team performance.
- Collaborate with multiple teams and contribute to key technical decisions.
- Provide solutions to complex problems that apply across multiple teams.
- Lead architectural reviews and ensure adherence to best practices and standards.
- Facilitate knowledge sharing and mentor team members.
- Coordinate cross-functional efforts to align technology strategies with business goals.
- Integrate and optimize Genesys contact center solutions to improve customer experience.
Requirements
- Minimum 12 years of experience in Genesys Contact Center QM.
- Proficiency in Genesys Contact Center QM is required.
- Strong expertise designing scalable and high-performance contact center solutions.
- Experience integrating Genesys platforms with communication channels and backend systems.
- Ability to analyze complex technical requirements and translate them into architectural designs.
- Familiarity with cloud-based deployment models and infrastructure considerations for contact center technologies.
- Experience troubleshooting and optimizing contact center operations.
- 15 years of full-time education is required.
Benefits
- Position based at the Accenture office in Mumbai.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.