5 months ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$100k - $190k/yr
Responsibilities
- Support customer engagements from discovery and demos through deployment and ongoing iteration.
- Build, maintain, prototype, and deploy customer-facing AI agents.
- Own the agent development lifecycle, including monitoring live usage, debugging issues, documenting best practices, and iterating toward targets.
- Communicate with customers and serve as the primary point of contact during engagements.
- Capture customer needs, prototype features, contribute to the codebase, and collaborate with product and platform teams.
Requirements
- At least 1 year of experience.
- Understanding of React, Python, tool calls, and APIs.
- Effective problem-solving and communication skills with an interest in customer-facing work.
- Ability to context-switch rapidly, maintain high-quality work, adapt to feedback, and focus on customers.
- A computer science, analytics, or consulting background is strongly preferred.
Benefits
- Competitive base salary, bonus, and equity.
- Catered lunch daily.
- Dinner stipend.
- $300 per month wellness and commuter benefit covering options such as gym, fitness classes, and mental health.
- 401(k) plan.
- Medical, dental, and vision coverage.
- San Francisco-based role.
About Giga
Giga builds and deploys AI support agents for large B2C enterprises, automating customer service across voice, chat, and email. The company sells enterprise software and managed AI agents to handle support and operations workflows, with named customers including DoorDash. Privately held and headquartered in San Francisco, it targets global enterprises and has raised a Series A to scale its platform.