3 hours ago
Base Salary
$185k - $246k/yr
Responsibilities
- Serve as the in-house subject matter expert for Datadog Service Management products.
- Provide hands-on technical and architectural guidance to enterprise customers through Field teams.
- Design on-call escalation policies, incident response workflows, event correlation pipelines, and custom App Builder tools.
- Create reference architectures, technical guides, cookbooks, documentation, and enablement assets.
- Build proofs of concept and small-scale deployments to validate solutions and reproduce customer environments.
- Provide product feedback informed by customer experience to help shape automation, on-call, and incident workflow roadmaps.
Requirements
- Bring hands-on experience building and operating incident response programs, on-call rotations, or internal automation and tooling in large-scale production environments.
- Understand distributed systems, tracing, metrics, logging, alerting, event correlation, and incident management workflows.
- Have experience with Python and/or JavaScript/TypeScript and familiarity with low-code/no-code application development concepts.
- Demonstrate consultative customer-support skills, including the ability to work in complex and high-pressure live incident situations.
- Be able to sit for up to four hours and travel by automobile, train, or air up to 40% of the time.
- Preferred experience includes 5+ years as a Solutions Architect or Sales Engineer supporting incident management, ITSM, on-call/paging, or workflow automation tools.
- Preferred experience includes Datadog or other observability tools in an SRE or DevOps capacity and building custom applications with low-code platforms such as Retool or App Builder.
Benefits
- Hybrid workplace with office collaboration and flexibility.
- Global benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan and match, paid time off, and fitness reimbursements.
- New hire stock equity through RSUs and an employee stock purchase plan, including a discounted ESPP.
- Professional development, product training, career pathing, onboarding, and an intra-departmental mentor and buddy program.
- Inclusive culture with access to Community Guilds and Inclusion Talks.
Tech Stack
Categories
Solutions Engineering
About Datadog
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.