2 months ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales presentations and technical sessions that articulate Fin’s value.
- Design and lead tailored proof-of-concept engagements.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Improve Solutions Engineering processes and contribute to a best-in-class playbook.
- Proactively address challenges and support lasting customer success.
Requirements
- Fluency in Portuguese and Spanish is required.
- At least four years of experience in a technical sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex customer security questions.
- Strong independent problem-solving, communication, interpersonal, time-management, and collaboration skills.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial wellbeing, varying by location.
- Eligibility for a corporate bonus program or sales incentive and company stock in the form of RSUs may be available to regular employees.
- Equal Employment Opportunity commitment and a diverse, accepting work environment.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.