3 hours ago
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales presentations and technical sessions that articulate Fin’s value.
- Design and lead tailored proof-of-concept engagements.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues when needed.
- Collaborate with Product and Engineering to communicate customer feedback and influence product planning.
- Improve Solutions Engineering processes and contribute to a best-in-class playbook.
- Proactively address challenges and support lasting customer success.
Requirements
- Fluency in Portuguese and Spanish is required.
- At least four years of experience in a technical sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex customer security questions.
- Strong independent problem-solving, communication, interpersonal, time-management, and collaboration skills.
- Willingness and ability to travel occasionally.
- Proof of eligibility to work in the United States is required.
Benefits
- Hybrid work policy requiring employees to be in the office at least three days per week.
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial wellbeing, varying by location.
- Eligibility for a corporate bonus program or sales incentive and company stock in the form of RSUs may be available to regular employees.
- Equal Employment Opportunity commitment and a diverse, accepting work environment.
Categories
Solutions Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.