5 months ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$140k - $185k/yr
Responsibilities
- Own customer relationships from onboarding through ongoing success, including improving AI product-demo performance and driving adoption.
- Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows.
- Analyze conversation logs and customer feedback to identify patterns and provide insights to the product team.
- Translate customer needs and feedback into actionable product feature requests with engineering and the CTO.
- Build automation workflows and systems using scripting, APIs, and low-code/no-code tools to scale customer-facing work.
- Define and document the customer engineering playbook from scratch.
Requirements
- 0–3 years of experience in a customer-facing technical SaaS role such as solutions engineer, customer engineer, or technical account manager.
- Strong written and verbal communication skills, with the ability to lead product demos and customer onboarding sessions.
- Hands-on experience building automation workflows using scripting, APIs, or low-code/no-code tools.
- Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions.
- Ability to work cross-functionally and translate customer needs into concrete product improvements.
- Experience coaching or configuring AI agents for sales contexts is relevant; experience defining tiers, personas, and pricing conversations is a plus.
- Must be authorized to work in the United States without visa sponsorship.
- Must be able to work on-site in San Francisco, California.
Benefits
- $140,000–$185,000 USD annual base salary.
- Early employee equity opportunity at a funded, early-stage AI startup.
- On-site in San Francisco; remote and hybrid arrangements are not available.
Categories
Forward Deployed