Salesforce Platform Specialist, AI and Automation
Ticketmaster2 hours ago
London, United KingdomMid Level
Responsibilities
- Administer Salesforce.com environments serving approximately 2,000 users, including user accounts, reports, dashboards, workflows, and routine administrative functions.
- Develop, configure, test, and maintain Salesforce workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, custom objects, forms, functions, and data models.
- Define and document requirements with business users and deliver advanced Salesforce functionality and platform enhancements.
- Configure, deploy, monitor, and maintain Salesforce Agentforce agents for business-process automation, case triage, and first-line support.
- Use Salesforce Einstein, Agentforce, Copilot, Claude, and related AI-assisted tools to improve knowledge drafting, case resolution, reporting, and operational efficiency.
- Identify repetitive administrative processes suitable for automation or AI augmentation and recommend Salesforce AI and automation improvements.
- Perform system audits, prepare for upgrades, maintain documentation, and ensure compliance with data privacy, governance, audit, and information-security standards.
- Provide business-as-usual support, troubleshoot complex system and data issues, and maintain existing Salesforce deployments.
- Train associates and upskill Salesforce Administration team members on AI-enabled tools and ways of working.
- Ensure Salesforce AI tools and the data they access remain secure and compliant.
Requirements
- At least 4 years of experience managing, configuring, and enhancing a large global Salesforce instance.
- Salesforce Administrator certification.
- Working knowledge of Salesforce Agentforce or demonstrated willingness to develop that knowledge quickly, including configuring, deploying, and monitoring AI agents.
- Familiarity with Salesforce Einstein, Copilot, Claude for Salesforce, and AI-assisted administration tools.
- Strong exposure to Salesforce products, including Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot.
- Experience with automation, user management, reporting, declarative development, and Salesforce Flows.
- Knowledge of security requirements such as single sign-on and data security, plus experience with Salesforce Data Loader and Workbench.
- Working knowledge of GitHub and version-control concepts such as pull requests and developer collaboration.
- Strong troubleshooting, analytical, problem-solving, communication, customer-service, organizational, and business-partner collaboration skills.
- Ability to work independently and in a virtual team, lead and work within an Agile development environment, manage competing priorities, and travel for training, meetings, and projects.
- Platform Developer I certification is a bonus.
Benefits
- Full-time position with a 40-hour work week.
- London-based role with approximately 20% maximum travel for training, occasional team meetings, and projects.
- Inclusive work environment with support for balancing work and home life.
- Opportunities for professional and personal development, new experiences, and learning from colleagues.
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.