3 months ago
Remote, Ukraine or Warsaw, PolandMid Level
Responsibilities
- Design and implement AI solutions that automate Customer Support processes.
- Develop the technical architecture of the Support ecosystem, including CRM, integrations, and internal tools.
- Build automations using APIs, webhooks, scripts, AI, and no-code/low-code tools.
- Diagnose technical incidents and debugging issues, implementing long-term solutions instead of temporary fixes.
- Act as a technical partner to Support, Product, and Engineering by translating business needs into technical solutions.
- Assess legacy solutions and determine what should be optimized, automated, or fully rethought.
- Maintain the stability of critical Support systems while implementing changes quickly.
Requirements
- Hands-on experience with automation platforms such as n8n, Make, Zapier, or similar tools.
- Working knowledge of JavaScript or Python for process automation.
- Ability to troubleshoot technical problems and debug systems in practice.
- Ability to identify connections between processes, tools, and business needs and proactively propose solutions.
- Ability to own tasks from initial idea through final result and take responsibility for outcomes within your area of expertise.
- Comfort working with complex and ambiguous tasks.
- AI is already part of your working practice, with critical and conscious use of AI tools expected.
- Alignment with OBRIO's GREAT values.
Benefits
- Flexible work format with the option to work from offices in Kyiv, Lviv, or Warsaw, or remotely.
- OBRIO Wellness Club participation or coverage for individual sports activities, plus a Spiritual Allowance.
- AI Workation of up to 5 working days per quarter dedicated to creating scalable AI tools.
- 20 paid vacation days, unlimited sick leave, and the possibility of sabbatical leave.
- Participation in charitable projects, volunteering, and support initiatives for mobilized colleagues and their families.
- Dedicated budget for education, mentorship, and participation in Ukrainian and international conferences.
- OBRIO merchandise and collaborations with Ukrainian brands.
Tech Stack
Categories
About OBRIO
OBRIO builds consumer mobile and web apps, best known for Nebula, a spiritual wellness app used by over 70 million people worldwide. The company monetizes through subscriptions and in‑app purchases and focuses on tools that support personal relationships and self‑understanding. Founded in 2019 and headquartered in Kyiv, OBRIO operates within the Genesis ecosystem.