3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using generative and agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
- Provide application support by monitoring systems, troubleshooting incidents, resolving issues, and maintaining application reliability and performance.
- Support incident management and service request fulfillment while documenting solutions and sharing knowledge.
- Collaborate with teams and stakeholders to understand needs, communicate issue-resolution updates, and provide solutions to work-related problems.
- Contribute to application-support best practices and continuously improve software development and operational processes.
Requirements
- At least five years of professional experience, including at least three years of experience with ServiceNow IT Operations Management.
- Proficiency in ServiceNow IT Operations Management.
- Strong understanding of generative AI, agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management, service request fulfillment, and the ITIL framework.
- Experience with modern programming languages and frameworks and a strong understanding of software development lifecycle methodologies.
- Strong analytical, problem-solving, collaboration, and stakeholder communication skills.
- 15 years of full-time education.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.