Solution Architect, Asia & Korea
ServiceNow13 hours ago
Singapore, SingaporeSenior
Responsibilities
- Own solution designs for ServiceNow solutions such as SecOps, TechOps, AI Control Tower, and Employee Works with HRSD or S2P.
- Run technical discovery, solution workshops, proof-of-value engagements, executive briefings, and architecture sessions.
- Produce solution architecture documents, integration designs, and reference architectures.
- Validate technical feasibility, scalability, security, and data design with customer architects and engineering teams.
- Align ServiceNow platform strategy with enterprise ERP, cloud, data-platform, and third-party AI environments.
- Build reusable industry patterns for FSI, Telco, or Public Sector customers across Asia.
- Feed customer learnings, patterns, and reusable assets to enterprise architecture and product teams.
Requirements
- At least 7 years of experience in solution architecture, technical solution consulting, or implementation delivery.
- Hands-on experience with enterprise ServiceNow or comparable workflow platforms and deep ServiceNow product expertise.
- Experience integrating AI into workflows, decision-making, problem-solving, or business processes.
- Experience designing solutions for at least one priority industry: FSI, Telco, or Public Sector.
- Pre-sales or technical-role experience including pursuit support, technical validation, and proof-of-value delivery.
- Experience working across Asia markets with regional and local customer teams.
- Knowledge of solution design, integration architecture, API-based integration patterns, and industry business processes.
- Ability to conduct technical discovery and workshops, translate requirements, oversee proof-of-value delivery, and measure success.
- Strong demo and presentation skills for technical and business audiences, including competitive positioning and technical objection handling.
- Certifications such as ServiceNow Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist, plus relevant cloud or integration credentials where applicable.
Benefits
- Regular employee position in the APAC Asia Pacific region.
- Work persona is required in office.
- ServiceNow provides a flexible and trust-based distributed-work framework, with work-persona eligibility determined by assigned location and role.
- ServiceNow is an equal opportunity employer and provides reasonable accommodation support.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.