Senior Customer Success Engineer
Palo Alto Networks3 days ago
Singapore, SingaporeSenior
Responsibilities
- Guide customers through deployment, customization, and adoption of the XDR/XSIAM platform throughout the customer lifecycle.
- Act as a product subject-matter expert by answering technical questions, writing scripts, troubleshooting, and providing training.
- Collaborate with product and engineering teams to maximize customer and partner value.
- Create customer-facing articles and guides that scale technical knowledge coverage.
Requirements
- Experience developing and maintaining scripts in Python; JavaScript or PowerShell experience is a plus.
- Experience with security design and architecture, content development, and workload automation.
- Experience with EDR, SIEM, SOAR, NGFW, and their ecosystems.
- Familiarity with cloud technologies and providers such as GCP, AWS, and Azure.
- Attack surface management familiarity is a plus.
- Experience as a Security Incident Responder or SOC analyst/manager.
- Customer-facing experience is required.
- Ability to work under pressure and prioritize tasks.
- Fluent English is required; additional languages are a plus.
Benefits
- Most teams work from the office full time, with flexibility when needed.
- The company provides reasonable accommodations for qualified individuals with disabilities or special needs.
Tech Stack
Categories
Solutions Engineering
About Palo Alto Networks
Palo Alto Networks builds cybersecurity products for enterprises and governments, including next-generation firewalls, cloud security (Prisma Cloud/Prisma Access), and SOC tools (Cortex). It sells subscriptions and appliances with cloud-delivered threat intelligence, securing networks, endpoints, and applications across data centers and public clouds. Founded in 2005 and headquartered in Santa Clara, California, the company is publicly traded on the NYSE under the ticker PANW.