3 days ago
Singapore, SingaporeSenior
Responsibilities
- Manage and grow strategic enterprise customer relationships through proactive, relationship-based technical support.
- Serve as a customer advocate and trusted advisor while understanding customer infrastructure, processes, business requirements, and technical environments.
- Perform technical reviews, share best practices, identify and prevent issues, and maintain accurate customer engagement and case documentation.
- Support customers implementing automated and containerized cloud application platform solutions, including upgrades and platform adoption.
- Investigate and respond to support requests, manage major incidents, communicate with stakeholders, and coordinate issues through resolution.
- Collaborate with engineering, product management, technical support, solutions engineering, field teams, customers, and partners to debug, test, and resolve issues.
- Contribute to the Red Hat knowledge base, internal initiatives, solution patterns, portfolio updates, and peer knowledge sharing.
- Serve as a subject matter expert and mentor for designated technical or process areas.
- Travel within the region as necessary to visit customers and attend events.
Requirements
- At least 5 years of experience in a customer support, development, engineering, or quality assurance organization.
- Experience managing and growing enterprise customer relationships through proactive support.
- Excellent written and verbal communication skills, including the ability to explain complex information clearly and concisely.
- Understanding of enterprise architecture and strategic business drivers, with the ability to manage multiple detailed issues and projects.
- Experience with or working knowledge of Red Hat Enterprise Linux, Docker, Kubernetes, and Ansible.
- Ability to learn technologies related to container orchestration, container registries, container build strategies, and microservices on container platforms.
- Preferred experience with system management, cloud, or server virtualization.
- Preferred bachelor's degree in a technology-related discipline, preferably computer science or engineering.
- Red Hat Certified Engineer certification, technical leadership or mentorship experience, and training or presentation experience are preferred.
- Preferred expertise with Red Hat OpenShift, containers, Kubernetes, IT automation, DevOps environments, RPM-based Linux, Java technologies, cloud application deployment, and containerized application development.
Benefits
- The role is based in Singapore and may require travel within the region to visit customers and attend events.
- Red Hat supports flexible work environments ranging from in-office and office-flex to fully remote, depending on role requirements.
- Red Hat provides reasonable accommodations to job applicants with disabilities.
Tech Stack
Categories
Solutions Engineering
About Red Hat
Red Hat builds enterprise open-source software, including Red Hat Enterprise Linux, OpenShift for Kubernetes, and Ansible automation, sold via subscriptions with support, training, and consulting. It serves large enterprises and public-sector organizations running hybrid and multi-cloud infrastructure and modern application platforms. Founded in 1993 and headquartered in Raleigh, North Carolina, Red Hat operates as an independent subsidiary of IBM.