Solution Architect, Asia & Korea
ServiceNow14 hours ago
Singapore, SingaporeSenior
Responsibilities
- Own solution design for key ServiceNow solutions within customer enterprise architectures.
- Run technical discovery, solution workshops, proof-of-value engagements, executive briefings, and architecture sessions.
- Produce solution architecture documents, integration designs, and reference architectures.
- Validate technical feasibility, scalability, security, and data design with customer architects and engineering teams.
- Align ServiceNow platform strategy with ERP, cloud, data platforms, and third-party AI environments.
- Partner with solution consultants, specialists, and account executives on pursuits, architecture-led opportunities, and customer engagements.
- Build trusted relationships with regional and local customer stakeholders across Asia.
- Feed customer patterns, field learnings, and reusable assets back to enterprise architecture and product teams.
Requirements
- Seven or more years of experience in solution architecture, technical solution consulting, or implementation delivery.
- Hands-on experience with enterprise ServiceNow or comparable workflow platforms and solutions.
- Experience designing solutions for at least one priority industry: financial services, telecommunications, or the public sector.
- Pre-sales or technical experience involving pursuit support, technical validation, and proof-of-value delivery.
- Deep expertise across the ServiceNow portfolio, workflow automation, AI, and platform capabilities.
- Experience with solution design, integration architecture, API-based integration patterns, technical discovery, workshops, and requirements translation.
- Experience working across Asian markets and engaging regional and local customer teams.
- Relevant certifications such as ServiceNow Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist, plus relevant cloud or integration credentials where applicable.
- Industry business-process knowledge, proof-of-value oversight, demo and presentation skills, and competitive technical objection-handling experience.
- Experience leveraging or critically evaluating AI for work processes, decision-making, or problem-solving.
Benefits
- Regular employee position in the APAC Asia Pacific region.
- Work persona is required in office.
- ServiceNow describes its work environment as flexible and trust-based, with work personas assigned according to role and location.
- Equal opportunity and reasonable accommodation support are provided.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.