Senior Software Development Engineer - Amazon Connect
Capital One2 days ago
Nottingham, United KingdomSenior
Responsibilities
- Develop and maintain the Amazon Connect platform and custom portal supporting voice and chat contact-centre operations.
- Design and own backend software engineering deployments from end to end using appropriate architectural and design patterns.
- Set engineering standards, establish best practices, lead by example, and mentor other engineers.
- Build automation, identify bottlenecks, optimise systems, and participate in proactive incident management.
- Apply test-driven development, resiliency practices, and quality-focused engineering for sensitive customer data.
- Manage infrastructure-as-code and CI/CD pipelines with Jenkins and troubleshoot distributed systems using monitoring and logging tools.
- Participate in a 24/7 on-call rota when applicable, with extra pay stated for on-call participation.
Requirements
- Production-grade software engineering experience and knowledge of the software development lifecycle.
- Primary development experience with Node/TypeScript or Go.
- Experience or willingness to learn AWS serverless services, Amazon Connect Customer, and related platform technologies.
- Ability to lead by example, set engineering best practices, and mentor other engineers.
- Interest in backend architecture, automation, system optimisation, testing, resiliency, and proactive incident management.
- Strong problem-solving ability and willingness to learn and adapt to new technologies.
Benefits
- Permanent position based in Nottingham with a hybrid schedule: office attendance Tuesday through Thursday and work from home Monday and Friday.
- On-site gym, restaurant, and Learning Loft at the Nottingham head office.
- Up to £5,000 in funding for external qualifications.
- Competitive pension and performance-based bonus schemes.
- 25 days of annual leave initially, increasing with tenure, with the option to buy five additional days.
- Private medical insurance and enhanced parental leave.
- Inclusive culture and associate-led Business Resource Groups.
Tech Stack
Categories
About Capital One
Capital One is a U.S. consumer and commercial bank that offers credit cards, checking and savings accounts, auto financing, and lending to small and large businesses. It earns revenue from interest income and interchange/fees across its card and banking products, and develops cloud-based digital services. Founded in 1994, Capital One is publicly traded on the NYSE (COF) and is headquartered in McLean, Virginia.