6 months ago
Southampton, United KingdomSenior / Staff+
Responsibilities
- Act as part of a team of SREs managing production and developing reliability improvements.
- Lead investigations into root cause outages and performance issues.
- Develop automation for low-value tasks while balancing project delivery demands.
- Provide technical leadership to Cloud Operations and Support teams.
- Collaborate with DevOps teams to establish and enforce SLOs, SLAs, and error budgets.
- Develop and configure monitoring dashboards and alerts using tools like Grafana and Azure Monitor.
- Install and configure observability platforms including Grafana and Prometheus.
- Optimize system performance, cost, and security through regular reviews.
Requirements
- Must have 6+ years of experience in Site Reliability Engineering.
- Excellent technical, analytical, and troubleshooting skills.
- In-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML).
- Experience with Azure cloud services.
- Significant experience in programming or advanced scripting (Python, PowerShell, C#).
- Experience with infrastructure as code and version control (ARM, BICEP, Git).
- Strong experience managing monitoring and alerting platforms (Azure Monitor, Prometheus, Grafana).
- Demonstrable experience supporting live cloud services and platforms.
- Expert in developing queries for dashboards and alerting for microservices.
- Production experience with Kubernetes and containerization (AKS).
- Exposure to Azure DevOps pipelines is desirable.
- Strong understanding of cyber security principles and compliance frameworks.
Tech Stack
Categories
DevOpsSite Reliability
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.