3 hours ago
Munich, GermanySenior
Responsibilities
- Investigate and reproduce production issues across products, data, integrations, and workflows.
- Analyze logs, databases, customer examples, APIs, and codebases to identify root causes.
- Own technical customer resolution from investigation through fix and communicate clearly with customers.
- Design and deploy AI agents that automate support tasks and accelerate resolution.
- Manage AI-agent-driven workflows that support investigations and identify when engineering input is needed.
- Produce technical escalation write-ups with reproduction steps and relevant data.
- Document recurring issues and contribute to internal playbooks and support process improvements.
- Collaborate with product and engineering teams to scale support operations.
Requirements
- At least 1 year of full-stack software engineering experience.
- Experience with React, TypeScript, Python, and PostgreSQL.
- Experience shipping production code and debugging logs, databases, APIs, and unfamiliar codebases.
- Comfort with customer-facing technical work and end-to-end resolution ownership.
- Strong German language skills at B2 level or above and good English for international collaboration.
- Based in Munich or willing to relocate for onsite collaboration.
- Experience designing or deploying AI agents for support automation is preferred.
Benefits
- Onsite work in Munich, Bavaria, Germany, with in-person collaboration expected.
- Compensation details are provided during the interview process.
- Visa sponsorship is not available for this role.