7 days ago
Mississauga, CanadaSenior
Base Salary
$99k - $132k/yr
Responsibilities
- Design, configure, and optimize conversational AI agents within Sierra Agent OS.
- Build reusable reference models and design patterns for multiple business use cases.
- Develop agent experiences across voice, chat, and email channels.
- Create and optimize prompts, workflows, decision logic, guardrails, and human handoffs.
- Analyze conversation data and performance metrics to improve accuracy, containment, and customer outcomes.
- Collaborate with platform engineers and solution architects on APIs, tools, and multi-LLM orchestration.
- Run agent simulations and regression tests, review production failures, and implement fixes before and after releases.
- Support testing, deployment, monitoring, documentation, governance, and continuous improvement of AI agent solutions.
Requirements
- At least 2 years of experience building AI agents or conversational AI solutions, or in AI/ML or software development with hands-on agent work.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or equivalent experience.
- Hands-on experience designing, building, or tuning LLM-based agents or digital assistants, including prompts, tool and function calling, workflows, guardrails, and human handoffs.
- Experience with prompt engineering, conversational design, intent modeling, or Natural Language Understanding.
- Working knowledge of multi-step tool use, retrieval-augmented generation, agent evaluation and testing, and production failure modes.
- Knowledge of APIs and JSON, including the ability to interpret API responses, logs, and conversation transcripts.
- Familiarity with version control, testing methodologies, cloud-native application development, and integration patterns.
- Preferred experience includes multi-agent systems, agent frameworks or SDKs, Sierra or other agent platforms, voice AI, contact-center automation, multi-LLM orchestration, analytics and monitoring, automated agent testing, and enterprise or regulated environments.
- Preferred familiarity with Five9, Salesforce Service Cloud, SAP, MuleSoft APIs, or comparable contact-center integrations.
Benefits
- Competitive compensation package with potential annual bonus or long-term incentive opportunities.
- McKesson offers equal employment opportunity and reasonable accommodation support for applicants with disabilities.
Categories
About McKesson
McKesson is a public healthcare company that distributes pharmaceuticals and medical‑surgical supplies and provides pharmacy and provider technology and services. It sells to pharmacies, hospitals, health systems, and biopharma manufacturers through logistics, specialty and oncology support, pharmacy management, and healthcare IT/analytics offerings. Founded in 1833 and headquartered in Irving, Texas, it trades on the NYSE under the ticker MCK.