Responsibilities
- Own challenging engineering problems from ideation through production.
- Build AI-first customer support product capabilities, including UI/UX, functionality, and data models.
- Work with coding agents as a core development workflow.
- Build tooling and feedback systems that improve the effectiveness of coding agents.
- Apply engineering judgment to determine when work is ready to ship.
Requirements
- At least 2 years of experience shipping code at a top-tier engineering organization.
- Meaningful experience shipping code at a startup or company with high engineering standards.
- Comfort working with coding agents as a core part of the development process, beyond autocomplete.
- Interest in solving novel AI problems and taking substantial ownership.
- Traditional credentials are not emphasized; user obsession and eagerness to learn are valued.
Benefits
- Flexible working hours and a low-ego, high-trust culture.
- Broad scope to shape the product and company at a fast-moving Series A startup.
- Promotions are considered when employees are ready, with leadership reviewing strong performers every six weeks.
- Unrestricted access to AI tools with no usage limits, including Claude Code.
- The whole company travels to Hawaii twice a year.
- A paid approximately two-day work trial is part of the recruitment process.
- The company is headquartered in Sydney with teams spanning the US and UK.
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.