Responsibilities
- Build Lorikeet’s AI-first customer-support product, including its UI/UX, capabilities, and data models.
- Own challenging engineering problems from idea through production.
- Work with coding agents as a core part of the development workflow.
- Build tooling and feedback systems that make coding agents more effective.
- Use engineering judgment to assess when generated or developed work is ready to ship.
Requirements
- At least 2 years of experience shipping code at a top-tier engineering organization.
- Meaningful experience shipping code at a startup or company with high engineering standards.
- Comfort using coding agents as a core development workflow rather than only as autocomplete.
- Interest in novel AI problems and working with a high-caliber team.
- User obsession and eagerness to learn are valued more than traditional credentials.
Benefits
- Flexible working hours.
- Unrestricted access to AI tools, including Claude Code, with no usage limits.
- The whole company travels to Hawaii twice a year.
- A paid approximately two-day work trial is part of the recruitment process.
Categories
About Lorikeet
Lorikeet is a platform that complex and regulated businesses use to provide their customers with a universal concierge. Lorikeet does this with AI agents that work across voice, chat and email. The agents are built on a unique architecture that focuses on flexibility and the ability to take actions to solve customers’ problems (not just tell them to self serve) in the most challenging circumstances. Our customers include global FinTech, HealthTechs, crypto marketplaces, and other complex businesses. They chose Lorikeet because scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, nor does implementing low-quality "help center summary" chatbots. Lorikeet leverages best-in-class AI and a powerful workflow engine to deliver high-quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions.