Senior Staff DevOps Engineer
ServiceNow23 hours ago
Responsibilities
- Own Flow’s AWS platform, including containerized services, managed PostgreSQL, isolated customer workload execution, and infrastructure as code.
- Own CI verification, release promotion, gated rollouts, migrations, smoke verification, and automatic rollback.
- Operate production PostgreSQL, including schema migrations, capacity planning, replication, backups, and recovery.
- Write and test infrastructure, delivery, and operational code in TypeScript.
- Own delivery-pipeline security gates and least-privilege deployment access.
- Operate the AI runtime, including model routing, failover, credential management, cost attribution, and evaluation pipelines.
- Participate in on-call and shape SLOs and error budgets.
- Contribute to new products and features, improve the existing product suite, mentor colleagues, and promote knowledge sharing.
Requirements
- 12+ years of experience in DevOps, platform, or infrastructure engineering with a record of delivering high-quality products.
- Deep AWS experience operating production platforms at scale.
- Strong proficiency in TypeScript.
- Experience using AWS CDK, Pulumi, or a similar general-purpose infrastructure-as-code approach.
- Experience running containerized services in production.
- Experience implementing SDLC automation, testing strategies, and CI/CD practices across delivery stages.
- Experience using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows.
- Experience with PostgreSQL database management.
- Experience with AI/ML microservice integration and AI-assisted or agentic development.
- Experience leveraging AI/ML in engineering and quality processes, such as automated testing, AI-driven insights, or intelligent monitoring.
- Experience operating under enterprise cloud governance, including service control policies, mandated naming and tagging, restricted IAM, and region allowlists.
- Experience integrating AI into work processes, decision-making, or problem-solving.
Benefits
- Flexible or remote work persona, subject to eligibility and assigned work location.
- Regular employee position in the North America and Canada region.
- Opportunity to establish platform, reliability, delivery, and cost practices for an early AI product backed by ServiceNow’s enterprise scale.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.