23 days ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand client onboarding, configuration preferences, integrations, and property management workflows.
- Provide responsive, empathetic technical support and advise clients on best practices for configuring and using the AI Assistant.
- Investigate customer issues using SQL queries, logs, and other data sources to identify root causes and business impact.
- Document bugs with reproduction steps, impact, supporting materials, and prioritization context.
- Communicate bug fixes to clients, confirm resolution, and share updates with internal teams.
Requirements
- Bachelor's degree in Computer Science or an equivalent field.
- 1-3 years of experience in a similar role or field.
- Demonstrated technical proficiency through a computer science degree, bootcamp certificate, or previous work experience.
- Strong analytical, data-driven decision-making, written communication, and verbal communication skills.
- Experience with support software, CRMs, customer-facing roles, Retool or other low-code/no-code tools, Google Sheets or Excel, Datadog or similar event-logging software, Postman or other API testing tools, Tableau, and SQL is preferred.
- Willingness to work in person at the office five days per week.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, 401(k) benefits, and a fitness and home services stipend.
- In-office environment with an open floor plan, stocked kitchen, and all meals covered in the office.
- Unlimited vacation and paid holidays.
- Relocation packages are covered.
- The role is full-time and based in the office five days per week.
Tech Stack
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.