Lead Solutions Engineer (Remote)

2 months ago

Remote, WorldwideStaff+

Responsibilities

Act as the primary technical escalation point for premium global publishers, troubleshooting code, network traffic, and ad-server configurations.
Lead technical implementations, onboarding calls, troubleshooting sessions, and product walkthroughs for Brazilian customers in Portuguese.
Write and debug custom JavaScript, HTML, and API integrations for customer websites and mobile apps.
Recommend product configurations that improve publisher ad revenue in partnership with Business Development and Account Management.
Translate complex ad-technology concepts into clear guidance for non-technical customers and business owners.
Convert customer friction points and feature requests into structured technical requirements for Product and Engineering teams.

5+ years of experience in a highly technical, client-facing role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or customer-facing Support Engineer.
Professional or native fluency in Portuguese and excellent English communication skills.
Strong practical knowledge of JavaScript, HTML, CSS, HTTP/network protocols, and Chrome DevTools.
Ability to troubleshoot script execution, layout shifts, page latency, integrations, and vague customer-reported bugs.
Strong communication, customer consultation, technical problem-solving, and relationship-building skills.
Preferred experience with Google Ad Manager, Prebid.js, Header Bidding, SDK integrations, or Google Publisher Tags.

100% remote work from anywhere in the world with location autonomy and a flexible, autonomous schedule.
Professional development opportunities, learning allowances, and career growth at a fast-growing company.
Applicants who pass resume screening must complete a TestDome assessment before the Culture Fit Interview.

51-200 employees