Senior Customer Engineer, Named Enterprise - Montreal, QC
Cloudflare4 hours ago
Remote, CanadaSenior
Responsibilities
- Partner with Account Executives to conduct technical discovery, capture requirements, map customer infrastructure, and design Cloudflare architectures.
- Define proof-of-concept and technical-validation plans, success criteria, demonstrations, architectural diagrams, and tailored technical presentations.
- Address technical objections, security and compliance questions, edge-case architecture requirements, and deployment strategy during sales cycles.
- Oversee technical onboarding and implementation by designing migration and onboarding blueprints, advising customer engineering teams, and reducing deployment risk.
- Own technical discovery, demos, onboarding, customer health, risk, and expansion strategy throughout the customer lifecycle.
- Carry a variable quota and support new business acquisition, platform adoption, revenue retention, cross-sell, and up-sell opportunities.
- Lead technical Quarterly Business Reviews and communicate platform value and return on investment to executive stakeholders.
- Act as a trusted technical advisor on architecture, AI control layers, security posture, deployment confidence, and remediation strategies.
- Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Create and govern technical enablement resources, standard operating procedures, architectural guidance, and customer and internal training materials.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by leveling.
- Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
- Strong consultative, advisory, presentation, communication, and stakeholder-management skills for technical and executive audiences.
- Proven experience in a quota-carrying or revenue-aligned environment with knowledge of SaaS metrics, business value translation, and enterprise sales cycles.
- Depth in at least four technical areas including Internet fundamentals, Internet security, Internet performance, AI proficiency, coding and scripting, or developer-platform fluency.
- Proficiency or experience with relevant scripting languages, APIs, SDKs, webhooks, infrastructure-as-code, CI/CD pipelines, and observability as applicable to customer solutions.
- Track record of creating technical enablement such as workshops, code samples, documentation, or developer onboarding is strongly preferred.
- Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls is preferred.
- Understanding of PCI DSS, HIPAA, and SOC 2 is preferred.
- Experience in hyperscaler, digital-native, distributed-systems, or startup environments is strongly valued.
- An undergraduate or graduate degree in Computer Science, Engineering, or a related field is required.
- Reliable personal or local public transportation is required for customer and team travel.
Benefits
- The role is based in Montreal, Quebec.
- Travel of 20–50% is required for customer meetings, conferences, industry events, and in-person team meetings, with required travel reimbursed under the company Travel & Expense Policy.
- Candidates progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Cloudflare provides reasonable accommodations and is an equal opportunity employer.
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).