Customer Success Engineer (contract based)
FriendliAI5 months ago
Seoul, Korea, SouthMid Level
Responsibilities
- Guide new users through onboarding, setup, and best practices.
- Document technical learnings, common patterns, and customer-derived solutions for internal and external users.
- Create and maintain documentation, tutorials, and sample projects.
- Provide technical support through instant messages, Slack, email, and meetings.
- Collaborate with engineering to debug production issues and prioritize fixes.
- Lead customer-facing technical sessions, demos, and Q&As.
Requirements
- At least 2 years of experience in a developer-facing or technical support role such as Customer Success or Solutions Engineering.
- Bachelor’s or master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent.
- Strong technical background in backend systems or AI tooling.
- Excellent written and verbal communication skills in Korean and English.
- Proficiency in Python and familiarity with LLM ecosystems such as Hugging Face and LangChain.
- Experience working with APIs, CLI tools, and deployment workflows.
- Ability to explain complex technical concepts clearly and concisely.
- Preferred qualifications include technical writing, developer documentation or educational content, enterprise customer support, technical escalation management, developer community or open-source contributions, model serving and inference workflow experience, and hands-on experience with agentic or autonomous AI frameworks.
Benefits
- Six-month contract position with possible extension based on performance.
- Flexible working hours.
- Daily lunch and dinner, plus unlimited snacks and beverages.
- Health check-up support and top-tier equipment and hardware support.
- Supportive and highly collaborative work environment.
- Startup equity, health insurance, and other benefits.
Tech Stack
Categories
Solutions Engineering