2 months ago
Remote, United StatesStaff+
Responsibilities
- Lead a Solutions Engineering team and execute go-to-market strategies to increase market penetration and drive customer-facing activities.
- Hire, onboard, retain, coach, and develop Solutions Engineers while setting goals that improve the broader Solutions Engineering organization.
- Partner with Commercial and HLS Sales leadership on opportunity identification, qualification, pursuit, and business growth.
- Guide value-driven customer conversations, solution demonstrations, and solution architectures that explain how Talkdesk solutions integrate into customer environments.
- Identify operational improvements and lead organizational projects through successful completion.
- Build relationships with senior executives, Sales, Product, Engineering, Support, Professional Services, and other internal and external stakeholders.
- Partner with internal teams to support timely delivery of feature requests, bug fixes, and support requests.
- Define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s Commercial presence.
Requirements
- At least 3 to 5 years of experience leading Sales Engineering teams is required.
- Proven experience in presales, customer-facing technical consulting, or customer-facing solutions architecture.
- Strong knowledge of Commercial accounts.
- Executive presence and a coaching mentality.
- Knowledge of AI Systems and willingness to obtain AI certification.
- Ability to lead teams, influence stakeholders, and collaborate across Sales, Product, Engineering, Support, and Professional Services.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
- 14 paid holidays each year.
- Primarily office-environment work with computer-based responsibilities.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.