20 hours ago
Remote, United StatesStaff+
Responsibilities
- Lead a Solutions Engineering team and execute go-to-market strategies to increase market penetration and drive customer-facing activities.
- Hire, onboard, retain, coach, and develop Solutions Engineers while setting goals that improve the broader Solutions Engineering organization.
- Partner with Commercial and HLS Sales leadership on opportunity identification, qualification, pursuit, and business growth.
- Guide value-driven customer conversations, solution demonstrations, and solution architectures that explain how Talkdesk solutions integrate into customer environments.
- Identify operational improvements and lead organizational projects through successful completion.
- Build relationships with senior executives, Sales, Product, Engineering, Support, Professional Services, and other internal and external stakeholders.
- Partner with internal teams to support timely delivery of feature requests, bug fixes, and support requests.
- Define and execute a go-to-market strategy focused on acquiring new logos and expanding Talkdesk’s Commercial presence.
Requirements
- At least 3 to 5 years of experience leading Sales Engineering teams is required.
- Proven experience in presales, customer-facing technical consulting, or customer-facing solutions architecture.
- Strong knowledge of Commercial accounts.
- Executive presence and a coaching mentality.
- Knowledge of AI Systems and willingness to obtain AI certification.
- Ability to lead teams, influence stakeholders, and collaborate across Sales, Product, Engineering, Support, and Professional Services.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
- 14 paid holidays each year.
- Primarily office-environment work with computer-based responsibilities.
Categories
Solutions Engineering
