3 days ago
Singapore, SingaporeSenior
Responsibilities
- Partner with Sales to support technical evaluations, RFPs, and proof-of-concept engagements for APAC prospects.
- Lead technical demos and architecture discussions, translating customer requirements into Mesh integration strategies.
- Build and present solution designs that map Mesh's APIs, SDKs, and smart routing capabilities to customer use cases.
- Provide technical input on deal scoping, including feasibility and integration complexity estimates.
- Serve as a trusted technical advisor throughout the sales cycle, building confidence with customer engineering and product teams.
- Guide customer engineering teams through SDK and API integration, from sandbox to production launch.
- Own the technical implementation process for APAC accounts, coordinating with US-based Solutions Architects on complex builds.
- Conduct integration reviews and troubleshoot issues during onboarding to reduce time-to-live.
- Create and maintain region-specific playbooks, implementation guides, and best practices documentation.
- Track implementation milestones and proactively communicate status to internal stakeholders and customers.
- Drive adoption and optimization post-launch, helping customers scale volume and expand use cases.
- Serve as the first point of technical triage for APAC customer issues during regional business hours.
- Investigate and diagnose issues using Datadog, Amplitude, and internal tooling before escalating to US-based Support Engineering or Product/Engineering teams.
- Provide clear, structured escalation context to ensure fast resolution.
- Join live troubleshooting calls with customers to resolve API, SDK, or transaction-level issues.
- Identify patterns in support requests and feed insights back to Product and Engineering to drive platform improvements.
Requirements
- 5+ years in solutions engineering, technical consulting, implementations, or a technical customer-facing role, with meaningful time spent in crypto, digital assets, or blockchain infrastructure.
- Crypto-native with a strong understanding of wallets, on/off-ramps, stablecoins, DEXs, and custodial vs. non-custodial architectures.
- Hands-on experience with APIs, SDKs, webhooks, and RESTful integrations.
- Comfortable running technical demos and leading architecture discussions with senior stakeholders.
- Proactively use AI tools in day-to-day work for documentation, troubleshooting, and automation.
- Proven ability to manage multiple customers and workstreams simultaneously in a fast-paced environment.
- Clear, structured communicator, able to translate complex technical concepts for different audiences.
- Self-directed and high-autonomy, capable of making sound decisions independently.
- Familiarity with observability and analytics tools like Datadog and Amplitude.
- Experience navigating the APAC crypto ecosystem, including exchanges, wallets, and regulatory landscapes.
- Comfortable working with distributed teams across timezones.
- Experience using and creating AI-assisted workflows and automation tools.
- Prior experience as an early hire or building a function from scratch at a high-growth startup.
Benefits
- Competitive salary and equity that grows with the company.
- Comprehensive health coverage for you and your family.
- Unlimited PTO to recharge and perform at your best.
- Dedicated budget for courses, conferences, and certifications.
- Remote-friendly work environment with top-tier tools and equipment.