3 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Own the design and evolution of packaged or SaaS solutions, including configuration, integrations, and releases.
- Set platform standards for stability, performance, and alignment with business and vendor constraints.
- Lead architectural reviews and ensure adherence to organizational standards and best practices.
- Provide solutions to complex architectural problems across the immediate and multiple teams.
- Facilitate communication between technical teams and business units.
- Collaborate with and manage the team, make team decisions, and contribute to key cross-team decisions.
- Mentor junior team members and support their professional growth.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow IT Service Management (ITSM).
- Experience designing scalable and high-performance architectures within ServiceNow ITSM environments.
- Strong knowledge of IT service management processes and their implementation using ServiceNow.
- Ability to integrate ServiceNow ITSM solutions with enterprise systems and platforms.
- Skill in troubleshooting complex architectural challenges involving ITSM workflows and configurations.
- 15 years of full-time education is required.
Benefits
- The position is based at the Accenture office in Hyderabad.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.