2 months ago
Barcelona, SpainMid Level
Responsibilities
- Resolve advanced L2 tickets involving database usage, SQL queries, source-code review, and targeted code changes.
- Investigate complex incidents, provide second-line support, and manage tickets through resolution.
- Create endpoints, internal support tools, small features, bug fixes, and automations for internal platforms.
- Develop AI-powered support tools and prototype AI applications for support processes.
- Manage product catalog and taxonomy attributes across internal platforms.
- Modify and administer Freshdesk through scripting and code.
- Maintain technical documentation, specifications, user guides, and L2 support articles.
- Collaborate with support agents, L3 development teams, and cross-functional stakeholders.
Requirements
- Knowledge of PHP with Symfony or C# with .NET Core frameworks.
- Strong SQL knowledge, including joins and diagnostic queries, and familiarity with PostgreSQL.
- Ability to read and understand code, troubleshoot issues, and eliminate bugs.
- Experience with Git and branch-based version control workflows.
- Ability to document and communicate technical solutions to non-technical users.
- Fluent written and spoken English, with strong analytical, interpersonal, and cross-functional collaboration skills.
- Previous L2/L3 technical support experience, Kibana and Grafana monitoring, product taxonomy management, Freshdesk, applied AI or automation, React, Vue, CSS, DDD, or Hexagonal Architecture are nice to have.
Benefits
- Flexible office arrangement with up to 2 days working from home.
- Access to self-education courses through the company e-learning platform.
- Participation in local and international meetups and conferences.
- International, dynamic, and creative working environment.
Tech Stack
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