2 hours ago
San Francisco, CA, USA or San Mateo, CA, USAMid Level
Base Salary
$13k - $180k/yr
Responsibilities
- Own plaintiff-firm intake setup end to end, including voice agents, phone systems, lead sources, lead-management and document systems, and scoring.
- Configure, launch, and iteratively tune voice agents for firm-specific requirements, complex transfer trees, interruptions, off-script callers, and long call flows.
- Troubleshoot lead routing, phone integrations, call flows, and intake-system issues through to successful go-live and continued operation.
- Translate implementation learnings across firms into product requirements, improved default templates, tooling, and root-cause fixes.
- Create repeatable voice-agent evaluation processes using test calls, call reviews, regression checks, and evaluation datasets.
- Develop runbooks and training so Customer Success and Legal AI Architects can complete most standard intake setups.
Requirements
- 3+ years of experience in intake, legal operations, implementation, or building with AI.
- Experience running or implementing intake for a plaintiff law firm or similar high-volume, phone-first operation, including intake edge cases and conflict checks.
- Experience writing AI evaluations, test-call scripts, or regression checklists, or strong willingness to learn these practices.
- Ability to translate ambiguous customer requests into clear plans and configure systems directly.
- Comfort troubleshooting phone trees, call forwarding, CRMs, webhooks, and administrative portals.
- Preferred: coding ability for in-product tooling or voice-agent platform improvements.
- Preferred: experience with Retell, Vapi, LiveKit, Twilio, contact-center tooling, Lead Docket, Litify, Filevine, Clio, forward-deployed engineering, solutions engineering, or implementation work.
Benefits
- Competitive salary and equity.
- 401(k) program with employer matching.
- Health, dental, vision, life insurance, and short- and long-term disability coverage.
- Commuter benefits for in-office employees.
- Autonomous work environment, workplace setup reimbursement, and telecomm stipend.
- Flexible Time Off and holidays, quarterly team gatherings, and in-office perks for in-office employees.
- On-site in San Francisco or San Mateo preferred, with remote work available; regular client-site travel is expected, and remote employees should plan for approximately one week per month in the Bay Area.
Categories
Solutions Engineering
About Eve
Eve builds an AI-driven legal software platform for plaintiff law firms, assisting with triage, drafting, scheduling, and follow‑ups across a case’s lifecycle from intake to resolution. Delivered as subscription software that integrates with firm systems, it focuses on improving case throughput, quality, and compliance. The company is privately held, headquartered in San Mateo, California, and operates at the intersection of legal technology and artificial intelligence.