Lead Forward Deployed Engineer, Italian Speaking
Salesforce2 days ago
Rome, Italy or Milan, ItalyStaff+
Responsibilities
- Own the end-to-end architecture, build, deployment, and production handoff of agentic AI solutions for strategic enterprise customers.
- Design agent logic, tool calls, multi-agent orchestration, deterministic guardrails, and enterprise integration patterns on Agentforce.
- Own data modeling, processing pipelines, analytics, and data readiness across Salesforce Data 360, Snowflake, Databricks, and customer platforms.
- Resolve complex data integration, model deployment, orchestration, and performance issues.
- Build agent performance dashboards and customer KPI reporting.
- Develop proofs of concept, MVPs, reusable assets, internal frameworks, and deployment playbooks.
- Mentor engineers through code reviews, pair sessions, and shared development work.
- Provide technical leadership on strategically critical or at-risk deployments.
- Partner with Deployment Strategists, customer architects, executive stakeholders, Product, and Engineering.
- Communicate field insights and customer edge cases to influence the Agentforce roadmap.
Requirements
- 6+ years of software engineering or technical delivery experience with end-to-end ownership of scalable production systems in enterprise AI, cloud, or SaaS environments.
- Degree in Computer Science or a related field.
- Expertise in at least one of Python, JavaScript/TypeScript, Java, or Apex, with working familiarity with the others.
- Production experience integrating LLMs, using LangChain or LlamaIndex, and applying prompt engineering and responsible AI practices.
- Deep experience in data modeling, processing, and analytics, with proficiency in Salesforce Data 360, Snowflake, or Databricks.
- Deep Salesforce platform expertise, including Agentforce, Apex, LWC, Flows, and Salesforce APIs.
- Experience mentoring technical talent and creating reusable frameworks, playbooks, or internal tooling.
- Ability to communicate with engineering peers, customer architects, and executive stakeholders.
- Business-level proficiency in Italian and English.
- Ability to travel to customer sites as needed.
- Preferred qualifications include Salesforce certifications, familiarity with DevOps/CI-CD practices, observability tooling, or data governance frameworks, multi-cloud enterprise AI architecture experience, product roadmap influence, open-source contributions, technical writing, or conference presentations.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The position is based under Italy’s CBA (Contratto collettivo nazionale di lavoro del commercio), classified as Quadri.
- The position may include an incentive component tailored by grade level.
- Travel to customer sites may be required.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.