Service Reliability Engineer
Universal Music Group5 months ago
Nashville, TN, USASenior
Base Salary
$122k - $160k/yr
Responsibilities
- Design, build, and maintain the availability, scalability, and performance of critical services.
- Develop monitoring, alerting, and observability systems using tools such as AWS CloudWatch and Dynatrace.
- Monitor infrastructure capacity and performance and recommend service-delivery improvements.
- Automate infrastructure provisioning, deployments, scaling, and other repetitive operational tasks.
- Create and maintain scripts and custom code for operational tooling.
- Support and optimize CI/CD pipelines.
- Participate in on-call rotations to troubleshoot and mitigate production incidents.
- Lead post-incident reviews and root cause analyses.
- Partner with engineering and IT stakeholders to implement SRE practices, service-level objectives, and error budgets.
Requirements
- Strong systems administration background in Linux and Windows environments at large scale.
- Proficiency in at least one programming language, such as Python, Go, or Java.
- Hands-on experience with a major cloud platform, including AWS, GCP, or Azure; AWS experience is highly preferred.
- Understanding of networking, Docker, Kubernetes, and infrastructure-as-code tools such as Terraform and Ansible.
- Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, Splunk, or Dynatrace.
- Analytical and problem-solving ability in high-pressure environments.
- Excellent communication skills and ability to foster collaboration.
- Bachelor's degree in an IT-related field is preferred.
- Experience managing large-scale distributed systems for a global organization is preferred.
- Familiarity with ITIL standards, ServiceNow, chaos engineering, resilience testing, and advanced capacity planning is preferred.
Benefits
- Medical, dental, and vision coverage, including 100% coverage for out-patient in-network mental health services.
- Fertility coverage for eligible medical plan participants.
- Wellbeing reimbursements of up to $720 per year for fitness, spa treatments, meal services, travel, and other expenses.
- Student loan repayment assistance and tuition reimbursement.
- 401(k) with immediate vesting on the first 5% of employee contributions plus an additional UMG contribution.
- Flexible PTO for exempt employees or three weeks of PTO for non-exempt employees.
- Two-week paid winter break, 10 company holidays, and Summer Fridays.
- Generous paid parental leave for every type of parent.
- The posting includes an E-Verify employment limitation affecting certain candidates, including some STEM-OPT candidates.
Tech Stack
AnsibleAWSAzureDatadogDockerGoGoogle Cloud PlatformGrafanaJavaKubernetesLinuxPrometheusPythonSplunkTerraformWindows
Categories
Site Reliability
About Universal Music Group
Universal Music Group is a public music-entertainment company that produces, distributes, and licenses recorded music; operates music publishing; and runs artist merchandising and audiovisual content businesses. It owns labels such as Interscope, Republic, Def Jam, Capitol, and Deutsche Grammophon, and works across more than 60 countries. Headquartered in Santa Monica, California, it is listed on Euronext Amsterdam and generates revenue from streaming and physical sales, licensing, publishing royalties, and merchandise.