14 hours ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Scope customer use cases, build and tune voice agents, and manage telephony integrations through production launch.
- Design and build integrations with customer CRMs, dialers, calendars, and ticketing systems using custom function tools and webhooks.
- Monitor agent performance, optimize prompts and conversation flows, and debug live integration and call-quality issues.
- Manage customer accounts against time-to-value, pilot conversion, net revenue retention, logo retention, and usage-expansion targets.
- Lead customer workshops and training, translate customer feedback into product insights, and create scalable deployment playbooks, workflows, and documentation.
Requirements
- Deployment candidates need 1+ year and Success candidates need 2+ years in customer-facing consulting, technical account management, solutions engineering, software implementation, or SaaS support.
- Hands-on experience building AI agents and workflows, including prompt engineering, APIs, and webhooks, is required.
- Experience scoping, designing, and deploying software-agent or system integrations into customer backends is required.
- Experience managing pilot projects end-to-end with multiple stakeholders and tracking commercial outcomes is required.
- Strong troubleshooting skills for technical integration issues in live production environments are required.
- Executive presence, business acumen, and the ability to connect technical work to customer goals are required.
- B2C or customer-operations experience in energy, telecom, insurance, or financial services and experience with voice agents or conversational AI are preferred.
- Full fluency in English and German is required.
Benefits
- Salary range is EUR 75,000 to EUR 110,000 annually.
- The role is based in Berlin, Germany; Deployment is on-site in Berlin, while Success may be hybrid within Europe with expected travel.
- Visa sponsorship is not available.
Categories
Solutions Engineering