3 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Analyze customer requirements and configure, implement, test, and validate Amadeus ticketing and reservation products in test and production environments.
- Define and coordinate technical and functional actions for integrating Amadeus products and services into airline customer ecosystems.
- Provide functional support, troubleshooting, consulting, and problem resolution to customers and internal teams throughout implementation projects.
- Plan and manage migration activities, including data analysis, mapping, rehearsals, cutover, and validation of migrated ticketing and EMD records.
- Support UAT, BPT, system setup, testing, and other implementation activities.
- Lead implementation and services projects by managing plans, schedules, risks, status meetings, actions, and project governance.
- Coordinate with R&D, development, product, project management, and pre-sales teams.
- Create functional specifications, verify customer requirements, and ensure customized solutions meet specifications.
- Lead knowledge transfer and contribute to improving implementation processes and developing new services.
Requirements
- Engineer or university degree in Computer Science, or equivalent IT work experience.
- 4-9 years of professional experience.
- Knowledge of airline IT, reservation, ticketing, PNRs, airline booking systems, feeds, PSS, and basic airport and airline operations.
- Understanding of airline e-commerce web applications and ticket issuance, exchange, refund, and document lifecycle processes.
- Ability to analyze and interpret data during migration and mapping activities.
- Strong customer-facing communication, functional troubleshooting, analytical, project-management, change-management, and task-tracking skills.
- Ability to collaborate with multiple teams and stakeholders while owning functional deliverables.
- Fluency in English.
- Experience with airline reservation, ticketing IT solutions, ancillaries, fares and offers, and the Altea Reservation system is an advantage.
- IATA certifications are optional.
Benefits
- Ad-hoc travel is required to support PSS rehearsals and cutovers or deliver consultancy services.
Categories
Solutions Engineering
About Amadeus
Amadeus builds enterprise software and transaction platforms for the travel industry, including a global distribution system and airline passenger service systems, plus airport and hospitality solutions. It sells to airlines, travel agencies, airports, hotels, and rail operators through long-term contracts, software subscriptions, and transaction-based fees. Founded in 1987 and headquartered in Madrid, it is a public company listed on the Madrid stock exchange.